Calls at 2 a.m. or 3 p.m.?

You, enjoy the best part

Our Guest Customer Service team supports your tenants in the event of technical issues, access problems, or emergencies, so you can manage your rentals stress-free. vous puissiez gérer vos locations sans stress.

+10

years in support

97%

happy customers

8,900

calls handled

98%

properties managed

Outstanding customer support

Support and assistance services

We provide 24/7 support to ensure your comfort and safety during your stay.

Learn more

Available 24/7 – 365 days a year

A call, a message, an emergency? Guest SAV answers—even at 2 a.m.

Multilingual assistance

Our advisors speak French, English, and other languages, so every traveler, renter, or client can get help easily.

Your protocol, our compass

Our agents follow your instructions to the letter..
They act transparently as an extension of your team,, and every situation is documented in a clear report.

Always human, never automated

At Guest SAV, no bots handle your clients. Every guest speaks with a real advisor trained on your protocol for a smooth, personalized experience.

Secure, commitment-free payment

Subscribe or cancel in one click. No hidden fees.

Fast, practical answers

We respond immediately, day or night, to every phone call, live chat, or email. No matter the issue, our agents find a clear, reassuring solution.

The essentials for managing your rentals with peace of mind

Pay-per-call assistance

9,99€

per call

Ideal for a one-time need or an isolated emergency.

Property access (code, key, lockbox)
Help with breakdowns (Wi-Fi, appliances, heating…)
Answers to stay-related questions
Pay per call, no commitment

I have an emergency!

Monthly subscription

17,99€

~~29,99 €~~

Per month

For owners who want to offer a premium service to their guests.

Unlimited 24/7 assistance
Priority call handling
Report after each intervention
Coordination with local service providers if needed
Ideal for long stays or remotely managed properties

Subscribe now!

Priority package

Quote on request

A complete offer for hosts and property managers.

Dedicated support line for your guests
24/7 management of technical emergencies
Incident tracking and email reporting
Single point of contact for your portfolio

Request a quote

When should you call GuestSAV?

Our team mediates and finds a fast solution—stress-free for both sides.

Incorrect access code or missing key
Stay extension or cancellation
Wi-Fi outage or appliance failure

Guest locked out at 2 a.m.
Property not as described on arrival
Language or time zone issues, host unavailable

How does it work?

We discuss your needs and create your dedicated helpline (number to be displayed on Airbnb, Booking, etc.).

We integrate your procedures: housing access, emergency contacts, rules of stay, etc.

Your travelers are taken care of, and you receive a clear report after each call.

Discover Guest SAV

Curious to see how Guest SAV works? Schedule a no-obligation intro call.

Personnel de Guest SAV répondant à un propriétaire

FAQ

Your choice: pay per call or an unlimited subscription.

Access issues, technical problems, information about your stay.

Yes, our packages are flexible and can be tailored to your business.

Yes. We offer multi-unit listings tailored to property managers and concierge services. Each unit has its own technical specifications and detailed instructions.

Yes, every call or WhatsApp conversation is the subject of a clear incident report, sent by email with a summary of the situation and the solution provided.

Join the hosts who chose peace of mind

Hundreds of owners already trust Guest SAV to simplify managing their rentals.

Try it today